To ensure we can allocate space for your spa treatment, whether it is a full day pamper package or just an eyebrow wax please book ahead to avoid any disappointment. Just telephone our spa co-ordinator on (07) 4057 2300 to make your booking.
We suggest you arrive at least 15 minutes before your allocated treatment time. This will allow you time to change, plus consultation time, before your spa experience. All treatments are completed as on time so that the next guest is not delayed. If you are late your treatment time will be reduced.
Please wear comfortable clothing to the spa. We suggest that you leave your valuables & jewellery at home. We provide a Bali style wrap to change into before your treatment. Under wear may be worn in spa packages, and we provide disposables, however our therapists are trained to drape accordingly to protect your privacy at all times.
We would appreciate if all mobile phones were silent during your treatment, we want you to relax and destress during your time at the spa.
During pregnancy please notify the staff member at time of booking to discuss available options. Also during your consultation let your therapist know any health concerns, so treatment can be customised accordingly. We also do not recommend the consumption of alcohol before, during or directly after your spa treatment.
24 hours notice is required for all cancellations or rescheduling, after this time a 50% fee is charged. Full price will be charged for no show appointments and Gift Vouchers will be void. Rescheduled appointments are subject to availability.
At The White Lotus we offer a pick-up and drop off service to all tourist accommodation on the Northern Beaches. We ask for 24 hours notice to book your pick-up and drop off time, and this service is only applicable for treatments and packages that are over 2 hours in duration.